Last Updated: 21/9/2026
HL protein private limited ("we", "our", or "us") operates the Sarthi Driver mobile application ("App"). This Privacy Policy explains how information is collected and used when you use the App for delivery and payment collection activities.
By using Sarthi Driver, you agree to the practices described below.
We may collect:
Name
Mobile number
Email address, if provided
Profile information
Distributor or organization details
The App may process:
Assigned orders
Retailer information
Delivery addresses
Product and quantity information
Delivery status
Partial delivery information
Delivery history
Depending on the payment methods enabled by the distributor, the App may collect or record:
Payment amount
Payment method
Transaction-related details
Cash collection information
UPI-related transaction information
Cheque number
Cheque image
Where enabled, the App may collect a digital signature from the recipient on an invoice or delivery record to confirm delivery.
The App may collect location information, with the required permission, to support:
Delivery tracking
Delivery management
Location-based services
Order fulfillment
Location permissions can be managed through your device settings.
We may collect:
Device model
Operating system
App version
IP address
Device identifiers
Crash and diagnostic information
Information may be used to:
Authenticate your driver account
Assign and manage deliveries
Display delivery and retailer information
Track delivery progress where enabled
Update delivery status
Record partial deliveries
Record payment collections
Record cheque information
Capture delivery signatures
Provide delivery history
Provide support
Improve application performance
Maintain security and prevent unauthorized activity
Location access is used only to support delivery-related functionality where applicable.
Depending on the functionality enabled by the service, location information may be processed while the delivery workflow is active.
You can control location permissions through your device settings. Disabling location access may affect certain delivery-related features.
Relevant information may be shared with authorized parties, including:
Distributors
Retailers receiving deliveries
Authorized sales or business personnel
Service providers
Payment providers
Legal or government authorities where required by law
We do not sell personal information to third parties.
Payment-related information collected through the App is used to record and manage delivery collections.
Where payments are processed through third-party payment providers, those providers may process payment information according to their own privacy policies.
We take reasonable measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no electronic system can guarantee complete security.
Information may be retained for as long as necessary to provide delivery services, maintain transaction and business records, resolve disputes, provide support, and comply with applicable legal requirements.
Depending on applicable laws, you may have rights to:
Access your personal information
Correct inaccurate information
Request deletion of eligible information
Manage device permissions
Contact us regarding privacy concerns
Certain records may need to be retained for legal, accounting, or legitimate business purposes.
Sarthi Driver is intended for adult business and delivery users and is not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
The App may use third-party services for maps, location services, authentication, notifications, analytics, hosting, crash reporting, and other operational purposes.
Third-party providers may process information under their own privacy policies.
We may update this Privacy Policy from time to time. Updates will be reflected by changing the "Last Updated" date.
For questions or concerns regarding this Privacy Policy:
Company: [HL protein private limited]
Email: [sarthi.wholesale@gmail.com]
Website: [Website URL]